SHIPPING POLICY
- COMPANY POLICIES
- SHIPPING POLICY
Order Processing
All orders are processed within 24 hours (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped with your tracking number and carrier. The notification will come a couple of hours after the actual shipping has been processed since it takes a couple of hours for the tracking numbers to be published.
Order processing time does not count towards shipping time.
Switzerland
Shipping charges for your order will be calculated and displayed at checkout.
Currently, we offer free tracked shipping as part of our promotion. All orders are entitled to free shipping.
Shipping Option | Estimated Delivery Time | Price |
Free Shipping (postal stream) | 3 to 5 business days | free |
Express Shipping (courrier) | 2 to 3 business days | $9.90 |
Urgent Shipping (private carrier) | 1 business day | $49.90 |
Swiss shipping occurs from our Swiss warehouse.
Europe excl. Switzerland
Shipping charges for your order will be calculated and displayed at checkout.
Currently, we offer free tracked shipping as part of our promotion. All orders are entitled to free shipping.
Shipping Option | Estimated Delivery Time | Price |
Free Shipping (postal stream) | 8 to 10 business days | free |
Express Shipping (courrier) | 3 to 5 business days | $9.90 |
Urgent Shipping (private carrier) | 1-2 business days | $49.90 |
EU shipping occurs from our EU warehouses. Europe non-EU shipping occurs from either our Serbian warehouse or any EU warehouse depending on what warehouse is closest to your shipping address.
USA
Shipping charges for your order will be calculated and displayed at checkout.
Currently, we offer free tracked shipping as part of our promotion. All orders are entitled to free shipping.
Shipping Option | Estimated Delivery Time | Price |
Free Shipping (postal stream) | 8 to 10 business days | free |
Express Shipping (courrier) | 3 to 5 business days | $9.90 |
Urgent Shipping (private carrier) | 1-2 business days | $49.90 |
USA shipping occurs from our USA warehouses.
Rest of the world
For all others we offer international shipping with slightly longer transit times and slightly increased cost.
Currently, we offer free tracked shipping as part of our promotion. All orders are entitled to free shipping.
We recommend to our customers outside Switzerland, Europe, or the USA to select Express Shipping for reasonable shipping times.
Shipping Option | Estimated Delivery Time | Price |
Free Shipping (postal stream) | 15 to 30 business days | free |
Express Shipping (courrier) | 5 to 10 business days | $19.90 |
Urgent Shipping (private carrier) | 1-3 business days | $59.90 |
Rest of the World shipping occurs from the warehouse closest to your shipping location.
At this time, we do not ship to: Afghanistan.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Marco’s Grounds LLC is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within the delivery window stated above for your region, please contact us through our customer care with your name and order number, and we will look into it for you.
For tracking of your order please consult the Track My Order page.
Shipping to P.O. boxes
International orders cannot be delivered to P.O. Boxes
Refunds, Returns, and Exchanges
Please consult our Terms, our Purchase Policy and our Money Back Guarantee
In the event that your order arrives damaged in any way, please contact us as soon as possible through our customer care with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don’t hesitate to contact us.
